"Home of UNK Aviation Systems Management Flight Training operations"
I want to share our experience yesterday (5/22/13) at your KEAR facility.
Our Citation Jet departed California enroute to Chicago and we needed a fuel stop after the Continental Divide.
We were in need of a quick turn as our weather in Chicago was continuing to deteriorate as we moved East. The KAC
representative agreed to stay a half hour after closing to refuel us giving us great peace of mind.
The young man was beaming from having passed his instrument flight test earlier in the day. Upon landing, his
placement of the fuel truck with all of its lights on and his expert marshalling abilities had us quickly parked.
With the assistance of our mechanic also traveling with us they made short order of the refueling activity. Inside
he provided us with a fair fuel price and inquired if we were in the need of additional complementary beverages for
the remainder of our trip.
We were quickly on our way and grateful for the excellent service and the can due attitude he exhibited. Please
pass along our appreciation to your employee, for his much needed assistance and positive attitude.
Finally, the rest of the story. Due to your great service and quick turn, our approach at our destination was at
ILS minimums. We were the last airplane in and by the time we put the airplane in the hangar, the field went zero - zero.
Thank you and know you will be a regular stop for our mid country refueling. You made the difference! Well done.
KAC - “ SERVICE BEYOND YOUR EXPECTATION”